Delays leave passengers frustrated
British Airways has apologized to passengers facing delays after an IT glitch affected check-in desks. Passengers complained of delays at check-in and at the baggage drop.
British Airways passengers around the world endured delays of up to five hours when an IT problem affected check-in systems at airports yesterday.
Passengers took to Twitter around midnight to complain of overly long check-in queues at Heathrow and Gatwick. Also people flying from San Francisco, Washington DC and Atlanta reported long delays on social media.
British Airways later confirmed there was a problem as airport staff were forced to manually process check-ins. Passengers had to board flights with boarding cards written out by hand. One user on Twitter posted a photo of their boarding card written out in pen.
It is not known what specifically caused the problem, aside from it being an IT glitch. British Airways new FLY check-in system went live last October but since then has experienced problems.
One passenger posted a notice by British Airways on Twitter confirming that passengers would be delayed for up to 30 minutes while alternative arrangements were put in place “in the absence of the computer system”.
In response to the situation, British Airways said on Twitter that it apologised “to our customers for the delay and we appreciate their patience as our IT teams work to resolve this issue”.
BA encouraged customers affected by the IT problems to check-in online before they reached the airport.