Client complaints procedure
In the event that you wish to make a complaint to the company please complete the form below online, and submit it. All complaints must be submitted via the below online complaint form.
Please include as much information as possible in the complaint, in order to assist us in our investigation.
Upon submitting your complaint you will receive an email confirming that it has been received.
The Compliance Officer shall oversee all client complaint issues unless, in cases where there might be a conflict of interest, in which case the General Manager of the Company shall deal with them.
Global View International Services Ltd, will do everything in its power to respond in full to all complaints within 48 hours. However, this may not always be possible, and you may even be contacted for further information on the issue.
Within four (4) weeks of receipt of your complaint the Company shall send you a Final Response, or a holding response, which will explain why we are not yet in a position to resolve your complaint, and it will give an indication of when further contact shall be made. In such cases a final answer shall be given within eight (8) weeks of receipt.
Clients must complete the form below (online) and click on the “submit” button.